Are people getting their Starbucks reward?

The stores that I frequent have been talking about how if you register your Starbucks card you get free add-ons (like Soy or Syrup). Last week a few news outlets reported that customers who were using the pre-paid cards were not getting this discount.

I haven’t had this experience at all. I get asked all the time if my card is registered and then I get my (much) discounted drink. Has anyone else had this issue?